Cancellation/Return/Refund Policy

Last Updated: 5.29.2026

This policy applies to all product lines under neustyle, present and future. By placing an order, you agree to these terms, designed to ensure fairness and prevent fraud.

1. Order Cancellation

• Before dispatch: You may cancel for a full refund. Email sales@neustyles.com immediately.

• After dispatch: Cannot be cancelled; follow the Return procedure.

• Custom/Personalized Items: Cancellations not accepted once production starts (e.g., engraved pieces, made-to-order garments, custom leather). This applies across all product categories.

2. Return Eligibility (Domestic & International)

• Window: 7 days from delivery (domestic Pakistan), 14 days (international) to report a return.

• Condition: Unworn, unwashed, unused, with original packaging, tags, hygiene seals intact.

• Non-Returnable (strict):

  • Earrings, body jewelry, hair accessories (hygiene)

  • Made-to-order, personalized, customized items

  • Sale, clearance, or “Final Sale” items

  • Food, beverages, water products (once seal broken, for health safety)

  • Garments with removed tags or deodorant/perfume marks

3. How to Request a Return

Email sales@neustyles.com with order number, reason, and photos. For defective/wrong item claims, an uncut unboxing video is mandatory (see Section 6).

4. Return Shipping

• Our error: We cover shipping.

• Change of mind: You pay return shipping. Use a trackable service. We are not responsible for lost returns.

5. Refunds

• Processed within 7-15 business days after inspection.

• Prepaid orders (Safepay): Refund to original payment method. No Safepay fee for refunds.

• COD orders: Refund via bank transfer/EasyPaisa/JazzCash. A deduction up to 5% may apply to cover payment gateway & handling if returned for non-defect reasons.

• International: Shipping, customs, duties non-refundable.

• Store credit option: Get 10% extra if you choose store credit.

6. Fraud Prevention & Detection

We take a zero-tolerance approach to return abuse and scams. By ordering, you agree to the following measures:

• Mandatory Unboxing Video: For any claim of defect, damage, wrong item, or empty box, you must provide a continuous, unedited video starting from the sealed package, showing the label, and fully opening it. No video = no claim. 

• Order Verification: We may call/WhatsApp to confirm COD orders. Unverified orders will be cancelled.

• Photographic Evidence: We record every order being packed and sealed with the shipping label. This is our evidence in disputes.

• Blacklisting: Customers involved in fraudulent returns, chargeback abuse, or repeated claims will be permanently blacklisted and reported to industry fraud networks (e.g., SafeShip Pakistan).

• Chargeback Fraud: For prepaid orders disputed without return, we will provide Safepay with packing videos and delivery proof. You remain liable for the full amount plus any chargeback fees.

• Legal Action: Fraudulent activity may result in civil/criminal proceedings under Pakistan’s Prevention of Electronic Crimes Act (PECA) 2016 and applicable consumer laws.

7. Exchanges

Subject to stock. Return the original first; we then ship the replacement.