Unboxing & Fraud Prevention Guidelines

At neustyle, we pour our heart into every piece that carries our name. Whether you're holding one of our artificial jewelry sets today or our future garments, shoes, or beverage products, we want your experience to be flawless.

To protect both you and our growing brand, we have adopted strict, transparent verification processes used by the largest and most trusted e-commerce businesses in Pakistan. This page explains exactly what we require and why.

1. When is an Unboxing Video Mandatory?

An uncut, unedited unboxing video is mandatory in any of the following situations:

• You receive a damaged, defective, or broken item.

• You received the wrong product (different size, color, design).

• An item is missing from your order.

• You suspect the parcel was tampered with or arrived empty.

Without a valid unboxing video, we will not be able to process a refund, return, or exchange for these claims. This policy applies to all product categories we sell — from delicate jewelry to future leather jackets, shoes, packaged foods, and sealed beverages.

2. How to Record a Valid Unboxing Video

Follow these steps carefully. A proper video takes less than two minutes and saves both sides from misunderstanding.

Step-by-Step Recording Guide

1. Set up your device – Use a smartphone or camera with clear resolution. Make sure the lighting is good and all sides of the package are visible.

2. Show the sealed package first – Start recording before you touch the package. Show all six sides of the box or courier envelope, focusing on the shipping label, our neustyle tape or seal, and any courier stickers.

3. Keep the camera rolling – Do not stop, pause, or edit the video at any point. The entire process must be one continuous shot.

4. Open the package on camera – Cut or tear the seal while the package remains in the frame. Slowly remove the contents one by one.

5. Inspect each item – Hold each product close to the camera. Show front, back, and any detail. If something is damaged or incorrect, point it out clearly.

6. Close properly – If everything is fine, state it on video. If there is an issue, say it aloud and show the problem.

Checklist for a Valid Video

• Uncut, single take from start to finish

• Shows the sealed package with our label

• Clearly displays the opening process

• All items extracted and inspected on camera

• Any defect or mismatch is clearly visible

3. What Makes a Video Invalid?

We will not accept videos that:

• Are edited, trimmed, or have cuts

• Start after the package has already been opened

• Do not clearly show the sealed package and label

• Are blurry, too dark, or do not show the product in detail

• Only show the product after it has been taken out of the camera frame

4. How to Submit Your Video

Once your video is recorded:

• Upload it to Google Drive, Dropbox, or YouTube (unlisted link).

• Email the link to sales@neustyles.com with your order number and a brief description of the issue.

• Our team, led by founder Muhammad Anas Qureshi, will review it within 24–48 hours and guide you through the next steps.

5. Fraud Prevention Measures We Take

Unfortunately, a small number of individuals attempt to defraud online businesses. We take this seriously to protect every genuine neustyle customer and the future of our brand.

What We Do to Stay Safe

• We film every order being packed – Before sealing, we record the items, their condition, and the closed package with your shipping label visible. This serves as our evidence.

• Order verification calls – For certain orders, especially high-value or Cash on Delivery, we may call you to confirm the order before dispatch. Unverified orders will not be shipped.

• Internal blacklist – Customers who file false claims, initiate fraudulent chargebacks, or abuse our return system are permanently blocked from future purchases. Their details may also be shared with industry fraud prevention networks like SafeShip Pakistan.

• Legal action – Fraudulent activities, including false damage claims, item switching, and chargeback fraud, may be pursued under Pakistan’s Prevention of Electronic Crimes Act (PECA) 2016 and other applicable laws.

6. Why This Matters

This policy isn’t about distrust — it’s about clarity. When both sides have evidence, we can resolve disputes in hours, not weeks. It ensures that when a genuine mistake happens on our part, we take full responsibility and make it right without delay. And when a claim is dishonest, we can identify it quickly and focus our energy where it belongs: on creating beautiful products and serving honest customers like you.

7. Need Help?

If you have any questions before recording your video or want clarification on our guidelines, reach out:

Email: sales@neustyles.com
Owner: Muhammad Anas Qureshi
Brand: neustyle — Natural Elegance Unveiled Style

We’re building a multi-category brand you’ll trust for jewelry, garments, leather goods, shoes, water, and beyond. Transparency is the foundation of that trust.